Terms and Conditions of Sale

GetTaxi Sàrl — applicable to all TAXI 624 and GetTaxi services (website, application, telephone).

This English translation is provided for convenience. In case of divergence, the French version prevails.

1. Company identification

GetTaxi Sàrl, a company registered in Switzerland, with its registered office at Avenue du Grey 76, 1018 Lausanne, Switzerland.
Registration number: CHE-175.974.286
Email: info@gettaxi.ch — Telephone: +41 21 624 00 00
Websites: https://gettaxi.ch and https://taxi624.ch

2. Definitions

GetTaxi: refers to GetTaxi Sàrl, the company providing transport services through online or telephone bookings, supplying chauffeur-driven vehicles.

Customer: refers to any natural or legal person using GetTaxi's services to book a vehicle for the transport of passengers or luggage.

3. Purpose and scope

These Terms and Conditions of Sale and of Use govern all services offered by GetTaxi through its website, its mobile application and by telephone. They cover:

• The conditions of sale of the transport services provided by GetTaxi.
• The conditions of use of the GetTaxi digital platform.

By using GetTaxi's services, the Customer accepts these Terms and Conditions without reservation.

4. Access to and use of the platform

4.1 Access to the website and application

Access to the GetTaxi platform (website and mobile application) is free of charge. However, certain services, such as ride bookings, require personal information to create a user account. The Customer undertakes to provide accurate and up-to-date information. GetTaxi accepts no liability in the event of fraudulent use of its services.

4.2 Account creation

The Customer may create an account by providing the required information (surname, first name, telephone number, email address). If the Customer books a ride without creating an account, GetTaxi may generate one from the information provided during the booking process.

4.3 Customer obligations

The Customer undertakes to use GetTaxi's services in compliance with the law and public order, without fraudulent intent. Any violation will result in the suspension or termination of the user account.

5. Services offered

GetTaxi offers the following services:

• Immediate booking: the Customer may book a vehicle available in real time.
• Advance booking: the Customer may book a vehicle for a trip at a specific date and time.
• Predefined packages: certain trips benefit from fixed or promotional rates, according to the offers displayed on the website or application.

Available vehicle categories

• Economy saloon — Capacity: 3 passengers, 2 bags
• Minivan — Capacity: 4 passengers, 3 bags
• Large van — Capacity: 7 passengers, 7 bags
• Premium saloon — Capacity: 3 passengers, 2 bags
• Van X Large — Capacity: 8 passengers, 8 bags

Additional options

All additional options must be booked at least 24 hours in advance. For immediate bookings, GetTaxi cannot guarantee the availability of these options.

• Rear-facing baby seat (0–12 months): CHF 15.00 per trip
• Forward-facing child seat (1–4 years): CHF 15.00 per trip
• Forward-facing child seat (5–11 years): CHF 15.00 per trip
• Additional ski/snowboard bag: CHF 10.00 per bag
• Additional bag: CHF 5.00 per bag (each booking already includes 2 bags; maximum 8 bags per vehicle)

If the number of bags exceeds the vehicle's capacity and no space remains for additional luggage, the Customer must book an additional vehicle to carry the excess luggage.

6. Pricing and payment

6.1 Fare calculation

Trip prices are calculated according to the selected vehicle type, the estimated distance and duration of the trip, and any promotion or discount applicable at the time of booking. The final price is always displayed before confirmation. Once confirmed, this price is fixed and cannot be changed.

6.2 Payment methods

• Credit card (Visa, Mastercard, etc.)
• TWINT
• PayPal
• Cash (for immediate bookings)
• Invoice (only for companies with an approved account)

7. Invoicing and payment terms for companies

Companies benefiting from invoicing must settle their invoices within 7 days of the issue date. In the event of non-payment within this period, the following procedure applies:

• First reminder: if payment is not made within 7 days of the due date, a first reminder will be sent with a CHF 10 fee. The Customer will then have an additional 7 days to settle the invoice.
• Second reminder: if payment has still not been made after this second period, a second reminder will be sent with an additional CHF 10 fee. A final period of 7 days will be granted to the Customer to make payment.
• Legal action: if payment is not made after the second reminder, GetTaxi reserves the right to initiate legal proceedings in accordance with Swiss law. All costs related to such proceedings shall be borne by the Customer.

8. Performance of the service

8.1 Pickup and delays

For immediate bookings, driver availability is indicated to the Customer at the time of booking. For advance bookings, the driver will arrive at the agreed time. A waiting time of 10 minutes is included in the base fare. Beyond this period, additional waiting fees of CHF 1 per minute apply.

8.1.a Taxi bookings

Bookings with immediate pickup are made subject to the availability of vehicles and drivers. An immediate booking request is only final once confirmed by GetTaxi.

For any immediate departure request, GetTaxi recommends contacting the dispatch on +41 21 624 00 00 or via WhatsApp on the same number, to check real-time availability and reduce the pickup time.

If an immediate booking is made on the website and no vehicle is ultimately available, GetTaxi reserves the right to cancel the booking. The amount paid is refunded to the Customer, less any non-refundable transaction fees actually charged to GetTaxi by the payment provider.

For advance bookings, the driver arrives at the agreed date, time and address. A free waiting time of 10 minutes is included from the scheduled pickup time. Beyond this period, if the Customer is reachable and confirms their imminent arrival, waiting fees of CHF 1 per minute (or part thereof) are charged until pickup.

If the Customer does not appear and remains unreachable despite reasonable attempts at contact, the booking is considered a “No-Show”. The driver is authorised to leave the pickup location once the 10 minutes of free waiting have elapsed. The booking is cancelled and charged in accordance with these Terms and Conditions.

8.1.b Airport transfers

For pickups from an airport, GetTaxi tracks flights based on the flight number provided by the Customer. The Customer is responsible for the accuracy of the information provided.

Where a flight delay is known or announced at least 90 minutes before the initially scheduled pickup time, GetTaxi adjusts the pickup time to the new arrival time, at no extra charge. Where a delay is announced less than 90 minutes before the initially scheduled pickup time, the driver may already be committed; in that case, the originally booked pickup time remains applicable, even if the flight is delayed.

From the applicable pickup time, a free waiting time of 30 minutes is granted. This period notably covers police checks, luggage retrieval, customs formalities and any other formality related to the flight's arrival. Beyond the 30 minutes, waiting fees of CHF 1 per minute (or part thereof) are charged until pickup or cancellation of the booking.

8.1.c No-Show

The Customer must reach the pickup point communicated by GetTaxi within the applicable free waiting time and remain reachable on the number provided at booking.

For airport transfers, the meeting point is the one indicated in the booking confirmation. Unless otherwise stated, it is located in the arrivals hall, where the driver waits for the Customer with a name sign.

Failing appearance within the applicable period and in the absence of a response to reasonable contact attempts, GetTaxi may leave the pickup location, cancel the booking and charge the ride in accordance with these Terms and Conditions.

8.2 Unforeseen delays

GetTaxi makes every effort to respect the agreed schedules. However, delays may exceptionally occur due to events beyond its control, in particular traffic, accidents, bad weather, road closures, checks by the authorities, demonstrations or any other case of force majeure. In the event of a significant delay, the Customer is informed as soon as possible.

9. Cancellation and modification of bookings

9.1 Cancellation policy

• Cancellation more than 24 hours before the trip: free of charge.
• Cancellation between 12 and 24 hours before the trip: 50% of the fare will be charged.
• Cancellation less than 12 hours before the trip, or no-show: 100% of the fare will be charged.

9.2 Modifications

Booking modifications may be made up to 12 hours before the scheduled departure, subject to availability. Any modification after this period is subject to GetTaxi's approval and may incur additional fees.

10. Right of withdrawal

In accordance with the applicable legal provisions, transport services are not subject to a right of withdrawal. Consequently, once the booking is confirmed, it is considered final.

11. Liability

11.1 GetTaxi's liability

GetTaxi undertakes to provide a quality service. However, GetTaxi cannot be held liable for delays or cancellations caused by circumstances beyond its control (force majeure, weather conditions, accidents, etc.).

11.2 Customer's liability

The Customer is liable for any damage caused to the vehicle during the trip. In the event of damage, GetTaxi will charge the Customer the repair costs.

12. Intellectual property

All elements on GetTaxi's website and application (texts, graphics, logos, images, videos) are protected by intellectual property laws. Any unauthorised use of these elements is strictly prohibited and exposes the offender to legal proceedings.

13. Disputes and applicable law

These Terms and Conditions of Sale and of Use are governed by Swiss law. In the event of a dispute arising from the use of GetTaxi's services, the parties shall seek to resolve the matter amicably. Failing agreement, the dispute shall be brought before the exclusive jurisdiction of the courts of the canton of Vaud, Switzerland.

14. Amendment of the Terms and Conditions

GetTaxi reserves the right to amend these Terms and Conditions of Sale and of Use at any time. Any amendment will be published on the website and the mobile application. Changes take effect immediately upon publication. If the Customer does not accept the new conditions, they may stop using GetTaxi's services.

15. Data protection and privacy

15.1 Data collection and processing

GetTaxi collects and processes the Customer's personal data in accordance with Swiss data protection legislation and, where applicable, the General Data Protection Regulation (GDPR) for European customers. The data collected includes the information provided during the booking process (surname, first name, telephone number, email address).

15.2 Purpose of data processing

• Processing ride bookings.
• Communicating with the Customer about services and updates.
• Improving the services offered by GetTaxi.

15.3 Customer rights

The Customer has the right to access, rectify, delete and object to the processing of their personal data. These rights may be exercised by contacting GetTaxi at the email address indicated in section 1.

16. Cookie policy

GetTaxi uses cookies to improve the browsing experience on its website and for analytics (audience measurement). The Customer may configure their browser to block or delete cookies. However, some website features may no longer be available if cookies are disabled.