Refund policy
GetTaxi Sàrl (TAXI 624), a company registered in Switzerland, with its registered office at Avenue du Grey 76, 1018 Lausanne — CHE-175.974.286.
This English translation is provided for convenience. In case of divergence, the French version prevails.
1. When a prepaid ride is refunded
- Cancellation more than 24 hours before the pickup time: the amount paid is refunded in full.
- Cancellation between 24 and 12 hours before the pickup time: half of the price is due, the other half is refunded.
- Cancellation less than 12 hours before the pickup time, or customer absent: the price of the ride is due, the amount paid is not refunded.
- No vehicle available: when GetTaxi cannot provide the ride, the amount paid is refunded in full.
- Amount charged by mistake or paid twice: the excess amount is refunded in full.
Return trip: the customer may cancel the outbound ride alone or the return ride alone. The ride kept goes back to its normal one-way price, and the time limits above apply to the difference between the amount paid and this normal price (terms and conditions, § 9.1).
2. How to request a refund
Cancel from your tracking link, or contact us with your order number: +41 21 624 00 00 or info@gettaxi.ch.
3. Refund time and method
If your request is approved, we refund you using your original payment method within 5 working days. Depending on your card issuer's terms, the credit then appears on your account within a certain time. If the original method does not allow a refund, we make it by bank transfer.
4. Ride paid in the car
There is nothing to refund: any cancellation fees are set out in the terms and conditions, § 9.1.